Panco Warranty PolicyYou are here : Official Website > Panco Warranty Policy

1. PANCO is grateful to every purchaser of PANCO smart phones. PANCO warrants to the original purchaser that PANCO is free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies below:

  1. Smart phone: 12 months
  2. LCD: 12 months
  3. Accessories, i.e. battery, charger, earphone, USB cable: 3 months (Please use original PANCO accessories.)
  4. This warranty is null and void if any alterations or repairs or attempted repairs or attempted repairs were carried out by any party other than a PANCO authorized service center.
  5. This warranty does not cover flip covers, screen protectors once sold out.

2. The warranty does not cover damage resulting from:

  1. Normal wear & tear
  2. Usage other than in a accordance with operating manual
  3. Issue, abuse, negligence, accidental set dropped, bend, strong press or other acts which are beyond reasonable control of PANCO.
  4. Tough handling or transportation
  5. Damage caused by products, accessories, software or service produced or authorized by other than PANCO.
  6. Phone lacked of security code
  7. Set burned
  8. Battery out of shape
  9. Damage caused by fire, earthquake, flood, water or liquid corrosion, humidity, high-temperature or acts of god.

3. The warranty will be null and void in any of the following events:

  1. If the serial number, production date code or IMEI number seal on the product has been altered or removed.
  2. If any term contained in this warranty card has been altered or modified in any way without the prior written consent of PANCO.

4. Purchaser shall retain this warranty card and original proof of purchase at all time. Repair or request for replacement within the warranty period without producing this warranty card and the original proof of purchase will not be entertained.

5. In the event of defects covered by this warranty arising during the warranty period, the product should be sent to the authorized service center at the expenses of the purchaser.

6. This warranty does not cover poor performance due to bad reception of hand phone signal as a result of blind spot on in areas with poor signal penetration.

7. PANCO shall not liable if during the repair of the product the contents in the products data storage media were altered, deleted, or in any way modified, also PANCO shall not liable if during repair of the product may decorative items or screen protector is damaged.

8. The warranty does not cover any decoration used for the product.

9. The warranty is in lieu of any, and all other warranties expresses or implied, specially including any implied warranty of merchantability of fitness for a particular purpose PANCO assumes no liability for the breath of the warranty beyond correcting the breach in the manner described above. In no event shall PANCO be consequential loss or damages, including loss of use profits resulting from the product.

10. PANCO reserves the right to add, delete or amend the terms and conditions and without prior notice.

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